Shipping & Returns
Shipping and Returns
Fast and reliable UK Mainland shipping with Royal Mail.
All parcels are dispatched Monday to Friday, typically within 1–2 working days. Orders placed before midday are usually shipped the same day. Orders made over the weekend (Saturday or Sunday) will be sent out on Monday.
Standard Shipping (Royal Mail Tracked 48): 2–4 working days – £2.99, or FREE on orders over £50
Express Shipping (Royal Mail Tracked 24): 1–2 working days – £3.99
Order Changes
Please double-check all details before checkout. If you need to cancel your order, please contact us within 1 hour of placing it. After this time, or once a shipping label has been issued, the order will be considered processed and cannot be cancelled. In this case, you will need to return the item in accordance with our return policy.
Returns & Refunds Policy
Returns
To request a return, please contact us at info@klarajewellery.co.uk.
You must notify us within 14 days of receiving your order if you wish to return an item. Once approved, you then have a further 14 days to send the item back.
Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable. We recommend using a tracked service or obtaining proof of postage, as we cannot be held responsible for items lost in transit.
Eligibility
Items must be returned:
Unused and in perfect condition
In their original packaging
Please note, earrings are non-returnable for hygiene reasons.
Refunds
Once your return is received and approved, your refund will be issued to your original payment method.
Processed within 2-3 working days. Please allow up to 10 working days for funds to appear into your account.
If you want a different item, please return your original purchase for a refund and place a new order.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of delivery with photographic evidence. Faulty items will be replaced once only.
Contact
For any questions, please contact info@klarajewellery.co.uk